Where's my order? and other Shipping FAQs

Folder for adding Shipping FAQs articles

How long will the delivery take?
All orders ship within 24-36 hours depending on when the order was placed except Priority Shipping as they get shipped the same day FREE Shipping (US)...
Thu, 13 Aug, 2020 at 6:58 PM
Where do I find my tracking information?
Your tracking information will be in your shipping confirmation email that is sent 2-4 business days after your order has been placed. If you do not see it ...
Wed, 22 Apr, 2020 at 10:58 PM
Check My Order Status
Please click here to track your order. You will need your tracking # if it's still not available or you did not receive your shipping confirmation email...
Sat, 27 Jun, 2020 at 6:48 AM
Why haven't I received a tracking email?
We're very sorry to hear that you didn't receive a confirmation email with your tracking information. If you haven't already, please be sure to ...
Wed, 22 Apr, 2020 at 10:59 PM
My tracking hasn't updated from label created
If your tracking hasn’t updated from label created but your package is still within the delivery window provided, please continue to wait. In some cases, ca...
Wed, 22 Apr, 2020 at 11:01 PM
My tracking information shows that the courier attempted to deliver my order. What do I do?
Few things can be done if this is the case for you.  Look in your mailbox and front door handle to see if a delivery notice was left. The delivery notice ...
Sat, 18 Apr, 2020 at 10:47 PM
My tracking information says that my order was delivered to an agent. What do I do?
This means that the courier was unable to deliver your package directly to the shipping address provided at check-out, but was able to hand off the package ...
Sat, 18 Apr, 2020 at 10:49 PM
What does it mean when the package is being processed at customs?
All international packages will be processed at customs once it reaches the destination country. Customs mainly deals with importation and exportation and w...
Sat, 18 Apr, 2020 at 10:50 PM
Why is my tracking number not valid?
If your tracking number shows as invalid and it’s been less than 2 business days since you received your shipping confirmation email, please continue to wai...
Wed, 22 Apr, 2020 at 11:03 PM
My package delivered to the wrong address.
If your package delivered to the wrong address because the wrong address was provided to us, please contact the residents who reside at the address provided...
Sat, 18 Apr, 2020 at 10:54 PM