Shipping Policy

Shipping Policy

Shipping Estimates & Explanations
We ship Monday through Friday, excluding weekends and holidays from our Ixonia, WI warehouse. When placing your order, consider these factors when calculati...
Sat, 27 Jun, 2020 at 6:36 AM
Tracking Your Order
Confirmation Email You will receive a confirmation email once your order has been processed to the email address provided at the time of checkout, which ca...
Wed, 22 Apr, 2020 at 11:12 PM
Order Changes & Cancellations
Please contact hello@ezdetanglerbrush.com or simply open a ticket right within this portal immediately with your order number and the changes you would like...
Wed, 22 Apr, 2020 at 11:15 PM
Wrong address disclaimer
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping ...
Wed, 22 Apr, 2020 at 11:16 PM
Where is your warehouse located?
Our warehouse is located in Ixonia, WI. All packages are processed within 24-36 hours and shipped with our DHL Shipping carrier
Wed, 20 May, 2020 at 1:20 AM
How long will it take to process my order?
It will take 2-4 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weeke...
Sun, 19 Apr, 2020 at 1:13 AM
I have a military address, can I place an order with you?
Yes! We ship to military addresses. All mail is shipped via USPS to a military base who is then responsible for delivering the package to your final destina...
Sun, 19 Apr, 2020 at 1:15 AM
Do I have to sign for my package?
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the ...
Sun, 19 Apr, 2020 at 1:15 AM
Shipping terms and what they mean
Below are some common shipping terms you may see on your tracking link. Label Created - The shipping label has been created and is awaiting its first scan ...
Sun, 19 Apr, 2020 at 1:16 AM
Can I request for my package to be delivered to by a certain time?
No, we cannot request to carriers the time in which a package is delivered. Please input a shipping address that you know yourself or someone will be availa...
Sun, 19 Apr, 2020 at 1:17 AM